Frequently Asked Questions
Here are some of the more frequently asked questions about Pyxis Lab® & our product offering. If you have a question that is not answered below, please feel free to contact us.
FAQs
Where can I find product support documents?
You can find product support documents (ie. user manuals, quick-start guides, firmware updates, data sheets & more) by searching through our Support Document Library or by heading to that specific product page on our e-store.
How can I get technical support?
If you need repair or want to return a product, click here. If you want to get in touch with one of our technical support specialists – contact us.
Why is my sensor reading incorrectly?
If your sensor is giving you false readings, you may need to clean and/or calibrate the sensor. Use the uPyxis® app to conduct rapid cleanliness diagnostics. Your sensor will read ‘Clean’ or ‘Dirty’. If your sensor is dirty, conduct the cleaning & calibration procedures found in your user manual or maintenance guide (click here to find support documents). If your sensor is clean & calibrated but still reads incorrectly please request repair or contact us.
When I purchase a device, are calibration standards included?
No they are not. Some pH-related devices include storage solution, our inline sensors come with tee kits and our Corrosion Sensors come with the MA-CR Bluetooth® adapter. However, none of our devices arrive with their necessary calibration standards.
Where can I download the uPyxis® app?
You can download the uPyxis® app online on both the Apple & Android app stores. To find quick download links head over to our uPyxis® webpage here.
